Infusion Business Software - Bronze Course

21 Oct 2020 - 21 Oct 2020 , 9:00 AM – 5:00 PM

Infusion BRONZE Training

The BRONZE Level One training course is designed to give all users of Infusion a good basic practical introduction to the software covering the correct method of set up and management of Customers, Suppliers, Products, Servicing and Jobs. The course also covers processing of daily transactions for Invoices, Quotes and Purchase Orders.

The course is held over a full day and taught in a classroom environment with laptops, training material and exercises supplied.

 General, Security and Navigation

    Infusion™ Navigation and Operation 
    Login and Password 
    Menu Access, Right Click, Hot Keys/Quick Keys
    Searching, Filtered and Primary 
    Moving Columns and Setting Fields 
    Inactive Records, The Side Panel
    Exporting the Manage Screen to Excel


    Creating a New Customer 
    Address Verification 
    Customer Details / Delivery 
    Terms / Pricing Contacts E-Mail Links 
    Layout Selection, Custom Fields 
    Notes, Images, Identification 
    Contract or Special Pricing, Documents 
    Marketing, Sales Budgets 
    Enquiry Screens 
    Customer Transactions 
    Balances, Outstanding, Invoices, Quotes
    Customer Items
    Sales History, Product History 
    Print Statement and Email Statement
    Processing Customer Invoices
    Creating a Credit
    Customer Quotes, Quote vs. Estimate
    Documents Tab 
    Manage Invoices / Manage Quotes 
    How can I locate an invoice? 
    The Quick Keys
    Processing Split Payments 
    Common Issues with Balancing 
    Customer Reporting 


    Creating a New Supplier 
    Terms, Supplier Contacts, Email Links, Notes
    Supplier Enquiry screen 
    Outstanding Transactions 
    Processing Supplier Purchase Orders 
    Purchase Orders Supplier,
    Manage Purchase Orders, Receipting Goods
    Three Steps – Order, Receipt, Invoice 
    Purchase Orders - Non Stock
    Supplier Invoices - No Products 
    Deferred Payment
    Supplier and Purchase Order Reports 
    Creating a new Product
    Product Types, Groups and Reporting 
    Standard Product Type/ Group/ Sub-group
    Pricing, Retail, Cost and Promotional Options
    Labels, Suppliers, Kitsets, Alternatives, Compatibles
    Product Enquiry 
    Quantities, Backorders, Serial # 

Customer Items 

    How are Customer Items Created in Your System? 
    Servicing - the Service Reminder Process
    Service Reminder Personalisation, Delivery Methods 
    Set up of SMS template for Upcoming Services
    Processing and Reporting Service Reminders

Pricing & Venue




Infusion Business Software Office - Tower Junction

Infusion has allowed us to manage and monitor all our customers and products effectively. We have a large number of charge accounts for regular customers for both retail and workshop jobs.

We love the fact that Infusion provides such a comprehensive system.

— Teresa Cook, Director, Easts Outdoor Work & Leisure

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