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"With the phenomenal growth of our 60 STIHL SHOP™ Outdoor Power Equipment stores throughout New Zealand and our commitment to expert servicing and sales skills, but on a much larger scale, the introduction of a customised IT platform became a necessity.
After a robust selection process, based on an equal weighting of product and company culture, Infusion Software proved themselves to be head and shoulders above their competition. Not only was the company conveniently based in New Zealand, it was flexible, smart and had an outstanding track record of proven success.
The technology developed by Infusion ticked all our boxes when it came to functionality and user requirements which enables individual stores to manage their customers, servicing, ordering, financials, sales and reporting functions within one system.
The result has more than met our expectations providing an extremely fast system for our entire network that's easy to use, with streamlined data management and reporting in both directions ... and, most important of all, a facility that doesn't distract STIHL SHOP™ owners and staff from the customer in front of them”
Scott White, STIHL SHOP™, Group Manager Retail
"Tyre General has used Infusion Software since 2008, and today uses the Infusion Elite package across our 12 branches. The Infusion software package has scaled well with the growth of our business to handle an ever-increasing number of customers, products, transactions, branches, and staff.
Infusion offers us a compelling range of features, support, and excellent value. Regular software updates that contain useful new features are also another benefit to using the Infusion package, often incorporating feedback we might provide.
We've been impressed by Infusion's support team, who are very knowledgeable and helpful. Our staff enjoy the ability to pick up the phone and talk to an expert in Infusion's support team who can help straight away with the specific question they have.
Infusion Software is a trusted local supplier to Tyre General and we wouldn't hesitate to recommend them to other businesses looking for an accounting and business management package."
Yanni Cowie, IT Manager - Tyre General
"We have been using Infusion here at Christchurch Cleaning Supplies Ltd since August 2020, and I have to say it has transformed the way we do business.
Everything is based around stock for us; it is what we do. Infusion has given us better control over it, and now we can actually keep proper track of everything coming in and going out. The software is incredibly easy to use.
We have a range of age groups who work here and it has been very user friendly for everyone. What has impressed us the most is how efficient the software is. The choice for reports and what they offer is thorough, and the features that are available are extremely helpful.
The customer/technical support has also been outstanding, and such a bonus having them right here in Christchurch. It is great to be able to support a local business! Infusion has been amazing for us. We’ve not looked back since we made the move. What we were previously using is not a patch on Infusion. I just wish we had made the change sooner!!! I certainly wouldn’t hesitate to recommend Infusion to anyone."
Jessica, Managing Director - Christchurch Cleaning Supplies Ltd
"Stone & Tile Wholesale was looking for a new system to handle large volumes of stock with several batches of tiles in each item.
Infusion was recommended to us by another associate in the building industry. We needed the ability to easily connect to a B2B website for our customer network throughout New Zealand.
Our customers can see our stock levels, assigned stock, batching and packaging information along with technical specifications and images.
Infusion talks seamlessly with our website and allows our customers to place orders that avoids picking errors in our warehouse. We have now added an eCommerce public website for clearance items and they both talk to infusion independently with different pricing and ranges for each website.
During the transition the support team was excellent and we find Infusion intuitive to use. Searching for information is a simple process with most information being found in only one or two screens.
The fact that Infusion was a local product with local support is a fantastic bonus."
Dan Shelley, Stone & Tile Warehouse
"Hyspecs has been using Infusion since early 2017. After years of making do with software that required workarounds and additional processes to meet our needs, we put together a small team to research and test various software packages.
Infusion stood out for us mainly due to the job costing facility however it was also important that we had a system that was date based, that we could improve the management of our stockholding, better manage the equipment that we serviced and have something that was well supported and relatively easy for our team to use. It certainly ticked those boxes and more.
The support we get from our Infusion Platinum Partner is fantastic. On the whole, Infusion has played an important role in helping our business run more efficiently and productively."
Kathy Shailer, Branch Manager - Hyspecs Christchurch
"Deciding to install a completely new accounting and POS system was a big step for our small but many faceted company. As we had never used a POS system before, it was a big job bringing all our products, suppliers and customers into Infusion but we had excellent training which helped make the task less daunting, and once we got to grips with the way it all worked, we have never looked back.
Infusion has allowed us to manage and monitor all our customers and products effectively. We have a large number of charge accounts for regular customers for both retail and workshop jobs.
We love the fact that Infusion provides such a comprehensive system."
Teresa Cook, Director - Easts Outdoor Work & Leisure
"Breen Plumbing has been using Infusion Elite software package since 2009.
We were looking for a programme that would incorporate our need for using Job Costing, Accounting, Invoicing, Cashbook and Stock management modules that were interlinked.
Infusion has ticked all our boxes and we would enthusiastically recommend Infusion to other Plumbing or Service Industry firms."
Raewyn Millington, Breen Plumbing Ltd
“We have been using a computerised Accounting package since 2004 and upgraded to Infusion in 2006 with no regrets. It's a great package with the reliable support of our Certified Partner.
We are constantly ‘finding’ functions within Infusion that make our accounting life a breeze and have taken full advantage of courses run by [our Certified Partner] to improve our knowledge of the system. Even when we have experienced difficulties, Cathleen and her team are quick to assist and we have a wonderful working relationship with them.”
Barbara, KINGS Seeds
“We installed Infusion Professional in May & CO. 2010 replacing a complicated fully integrated system that was costing a fortune to have a consultant maintain for us. One of our main requirements was a reliable and easy serial number tracking system along with fully integrated debtors, creditors and stock systems. Infusion Professional provides this at a fraction of the cost of the other software.
It is very forgiving and easy to use for us non-accountants. [Our Certified Partner] took care of the flawless change- over and provided precise and accurate training and instruction in a friendly and professional way.
Any small questions we might have are usually handled ‘on the spot’ or with a prompt site visit that day. In fact, there would not be a week pass that we do not comment what a great and easy system Infusion Professional is to use."
Keep in touch for news and updates
We are constantly ‘finding’ functions within Infusion that make our accounting life a breeze and have taken full advantage of courses run by [our Certified Partner] to improve our knowledge of the system.